Module Length: 3 Credit Hours
Approved for CEUs by: Louisiana, Mississippi, Tennessee, New Jersey
You will encounter a wide array of situations when dealing with customers. Some customers are frantic, emotional or angry. It is your job to maintain a professional attitude at all times.
This module teaches the key skills necessary to deal with difficult situations and provide the highest possible level of customer service to your customers.
The following modules are included in this course:
- Communications
- Customer Service Skills
- Difficult Customers
ATTENTION NEW JERSEY LICENSE HOLDERS:
This course is approved for 3.00 hours of
continuing education by the NJ Fire Alarm, Burglar Alarm and Locksmith Advisory Committee. If you are submitting
this course for CEUs in NJ, you
must contact us with
your NJ license number so we may provide you with the appropriate certificate upon completing the course.
Please email
support@securityceu.com or call 502-254-1590 when
you have finished taking the online content. We will then create your
NJ specific certificate and email it to you within 24 hours.
Thank You!
SecurityCEU.com Technical Support Team
Recommended Prerequisites: This module is part of a series with a recommendation to take the content in order. For a full listing of the modules, click
HERE.
